Dominicus Travel is obliged to provide the traveller with services of the same content and quality as stated in the reservation (program) and is also obliged to protect the traveller’s rights and interests, in accordance with the current rules and regulations of the Republic of Croatia and fair business practices in the travel industry. Dominicus Travel is obliged to keep all acquired information about the traveller private and safe, and shall not disclose his/her address, destinations, travel schedule, his/her payments nor the names of his/her travel companions to third parties, without his/her prior consent or unless required by law.
The Travel Contractor/traveller is obliged to provide Dominicus Travel with all data necessary for the realization of the travel program, and to inform the agency about all the facts concerning traveller’s health condition, his/her habits and such, that might jeopardize the course of the travel (if the traveller is on special diet, or if he/she suffers from a chronic disease etc.).
The traveller is also obliged to observe the rules of conduct in the hotels and in the catering objects and to cooperate in good faith with the agency representative and service providers. In case of non-compliance with these obligations, the traveller is liable for all damages incurred.
Reservations and Payment Procedures
The contract is considered binding and the reservation confirmed after the deposit payment is made. The exact amount of the deposit and the payment plans are defined in the Special Travel Terms and Conditions.
For each reservation, the traveller will be issued a Confirmation Letter with the description of all the services, and also the Special Travel Terms and Conditions. For matters not defined in the Confirmation Letter and the Special Travel Terms and Conditions, the General Business Terms and Conditions apply.
Package Tour Contents
The details of every confirmed program, information about accommodation and all other services, and also information about the number of travellers, are included in the Confirmation Letter.
The accommodation offered in the programs is described according to the official categorization of the respective country valid at the moment of the publication of the program. Nourishment, comfort and other services provided by the hotel are supervised by the local tourist boards, and the standards of accommodation and services are different and not comparable. Dominicus Travel does not take responsibility for any verbal or written information obtained from a third party that differs from our description of the services and facilities in the published programs.
Changes to Confirmed Services
Dominicus Travel retains the right to change the day or timing of departure in the event of flight timetable changes or other unexpected circumstances, as well as to change the course of travel in case of a change to the travel conditions (flight timetable changes, security situation in the country, natural disasters and other circumstances which are beyond our control) according to the current international traffic rules and regulations.
Dominicus Travel shall complete all the program obligations as described, except in the event of force majeure. In that case, Dominicus Travel will offer an alternative solution. If that solution is impossible to perform as well, we kindly ask our clients to accept that Dominicus Travel is not obliged to provide the services outside of these conditions of the reservation.
The traveller/ Travel Contractor has the right to cancel a travel arrangement at all times. If the traveller cancels the travel arrangement, Dominicus Travel reserves the right to retain the following amounts from the full package price (unless stated differently in the Special Travel Terms and Conditions):
For "Custom Curated Programs" (Package tours created specifically according to the traveller’s interests and preferences):
Up to 90 days prior to the service: 20 % of the total service price
89-60 days prior to the service: 30% of the total service price
59-30 days prior to the service: 50% of the total service price
29-0 days prior to the service or a no-show: 100% of the total service price
For private transfer services:
Up to 72 hours prior to the service: 0 % of the total service price
72 to 48 hours prior to the service: 30% of the total service price
48 to 24 hours prior to the service: 50% of the total service price
24 to 0 hours prior to the service or a no-show: 100% of the total service price
For private day trips and custom-designed excursions:
Up to 31 days prior to the service: 10 % of the total excursion price
30 to 22 days prior to the service: 30 % of the total excursion price
21 to 15 days prior to the service: 50 % of the total excursion price
14 to 0 days prior to the service or a no-show: 100 % of the total excursion price
All necessary travel documents will be delivered to the traveller/ Travel Contractor or directly to the service provider in time (vouchers, airplane tickets, written notices, and such).
Dominicus Travel advises travellers to purchase: travel cancellation insurance, insurance from the risk of accident and illness while on travel, insurance from the risk of damage and loss of baggage, voluntary health insurance while traveling and staying abroad, and insurance from the expenses for the assistance and return to the place of departure in case of accident or illness. Aforementioned insurances can be purchased directly from the insurer or through Dominicus Travel, in which case Dominicus Travel acts only as a mediator.
Dominicus Travel certifies to have paid the Guarantee Fund Insurance for Package Tours and the Liability Insurance (insurance company: Hrvatska osiguravajuća kuća d.d. Kralja Držislava 6, 21000 Split, Tel: + 385 21 688 580) in accordance with the law. The above insurance applies to cases when Dominicus Travel is the package tour organizer.
Travel Documentation, Visas, Customs and Foreign Exchange Regulations
Travelers are obliged to comply with all visa-related, customs and foreign exchange regulations of the countries they travel through and in which they are staying. If the travel cannot be continued because of the violation of the regulations by the traveller, all costs and consequences will be incurred by the violator himself/herself.
Travelers are obliged to have valid travel documents (passports, visas and such). Invalid travel documents leading to the cancellation of travel shall not have any harmful consequences for Dominicus Travel. If travel documents are lost or stolen during travel, the cost of issuing the new ones shall be borne by the traveller himself/herself.
Filing and Resolving Complaints
The traveller is obliged to report any complaint he/she might have to Dominicus Travel without delay.
If during the course of travel, the traveller complains about a default or non-compliance with any of the contracted services, the Dominicus Travel representative is obliged to resolve the complaint in an appropriate manner and as soon as possible, and if possible, considering the content of the complaint. If immediate resolving is not possible, the traveller can file a complaint in writing no later than 8 days after the completion of the travel.
The traveller files a complaint individually in writing by postal mail, or in Dominicus Travel business office (address: Grljevačka 2a, Podstrana), or by e-mail: firstname.lastname@example.org.
Dominicus Travel shall without delay confirm in writing the receipt of the complaint and respond within 15 days of receiving the complaint.
Dominicus Travel will be resolving only those complaints whose cause could not have been eliminated on the spot. While the procedure of resolving is taking place, the traveller waives the right to have any other person or judicial institution mediate on his/her behalf, as well as to provide any information to the media. The maximum amount of compensation per complaint may reach the amount of the claimed part of services, but it may not include services already used, nor the entire package amount.
Dominicus Travel believes that in case of any possible complaints, the traveller will be satisfied with the solution provided by our agency. Alternatively, UHPA (Association of Croatian Travel Agencies) Arbitration board may be contacted. In an unlikely case of a lawsuit, Dominicus Travel would like to inform you that the law of the Republic of Croatia will be applicable and that the competent court will be the court in Split.
DOMINICUS d.o.o. putnička agencija
ULICA RAŠELJKE 4, 21000 SPLIT
Phone: +385 21 584 693
Mobile: +385 95 899 2351